FAQ

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Why should I book in with P.H.A.T. Returns?

Our tax consultants have a high level of knowledge across many industries so they get you the maximum refund. They also save you time as all bookings are completed over the phone.

How does it work?

After making an appointment through our booking service, all you need to do is fill in a PHAT form and fax or email it to us with your PAYG summary. A PHAT Consultant will then call you at your booking time and complete the tax return.

How long does it take?

A booking for one tax return is for 30 minutes, and one tax return with an investment property is 60 minutes.

How much does it cost?

Our fees are based on what is involved in the process of preparing the tax return for lodgement. Fees usually range between $169 and $299 for each tax return, or $319 to $474 for a tax return with an investment property. Our fee structure is outlined at the start of the booking, and the exact fee will be determined by the Tax Specialist at the completion of the tax return.

When can I complete the tax return?

July to August
9am to 8pm Monday to Friday and 11am to 5pm Saturday in July

September to November
10am to 6pm Monday to Friday

December to June
1pm to 6pm Tuesday to Thursday

How do I pay?

Our fees will usually be taken from the refund with the balance then forwarded to your bank account. If the refund is not sufficient to cover our fee then we require payment prior to lodgement. If the tax return is prepared then sent to you, and you choose not to lodge the tax return, payment of our fee is still required.

When will my refund arrive?

The ATO usually takes between 12 and 21 days from lodgement to process tax returns, but can sometimes it can take up to 30 days.

I haven’t completed my tax return for years. Can you help?

Yes. We regularly complete tax returns for clients that have fallen behind. We can complete more than 10 years if need be.

What experience do you have with investment properties?

New clients with investment properties are continually amazed at the difference our knowledge and experience makes. Generally, clients get a bigger refund than they have had in previous years. We also know how to deal with overseas investment properties.

I have a business. Can you complete my tax return?

We complete annual tax returns for people with small businesses. We don’t do company or trust tax returns.

Do you have experience with British Military pensions?

Yes, and we are aware of how to minimise the total tax payable.

Are your tax specialists seasonal workers?

Definitely not. We are a small company that employs salaried staff. That way you can contact us all year round if you have any tax related quesitons to discuss.

Are you a member of any professional associations?

Yes. We are a member of the National Tax and Accountants Association and also a member of The Tax Institute.

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